Shipping Policy – Lai Yi Biotech Limited

  1. Shipping Regions
    • We currently ship to Hong Kong, Taiwan, Singapore, Malaysia, Thailand, Indonesia, Indochina, and Australia.
    • More regions will be added progressively.
  1. Processing Time
    • Orders are typically processed within 2–4 business days after payment confirmation.
    • Orders placed on weekends or public holidays will be processed on the next business day.
  1. Delivery Timeframes (Estimated)
    • Hong Kong: 2–4 working days.
    • Asia Pacific: 5–10 working days.
    • Australia: 7–14 working days.
    • Delivery times may vary due to customs clearance or local conditions.
  1. Shipping Costs
    • Shipping costs are calculated at checkout based on destination and weight.
    • Free shipping may apply for eligible orders or promotions.
  1. Customs, Duties & Taxes
    • Customers outside Hong Kong are responsible for customs clearance, import duties, or taxes.
    • We are not responsible for delays caused by customs.
  1. Order Tracking
    • A tracking number will be provided via email once the order is dispatched.
  1. Lost or Damaged Packages
    • Claims must be submitted within 14 days of the expected delivery date.
    • We will liaise with the courier to investigate and resolve the issue.

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运输政策 – Lai Yi Biotech Limited

  1. 运输地区
    • 我们目前提供运送至香港、台湾、新加坡、马来西亚、泰国、印尼、印度支那及澳大利亚。
    • 更多地区将陆续开放。
  1. 处理时间
    • 订单在付款确认后通常会于2–4个工作日内处理。
    • 周末或公众假期下的订单将于下一个工作日处理。
  1. 预计送达时间
    • 香港：2–4个工作日。
    • 亚太地区：5–10个工作日。
    • 澳大利亚：7–14个工作日。
    • 送达时间可能因清关或当地情况而有所不同。
  1. 运费
    • 运费将在结账时根据目的地及重量计算。
    • 符合条件的订单或促销活动可能享有免运费服务。
  1. 关税与税费
    • 香港以外地区的客户需自行负责清关、进口关税及相关税费。
    • 因海关原因导致的延误，我们概不负责。
  1. 订单追踪
    • 订单发货后，我们将通过电子邮件提供追踪号码。
  1. 遗失或损坏包裹
    • 如遇包裹遗失或损坏，请于预计送达日期起14天内提交申诉。
    • 我们将与物流方联系调查并协助解决问题。

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