Refund and Returns Policy – Lai Yi Biotech Limited

  1. Eligibility
    • Refunds or returns are accepted only for products purchased through our official e-commerce platform.
    • Products must be returned within 14 calendar days of receipt, unopened and in original condition.
  1. Exclusions
    • Opened or used products.
    • Clearance or promotional items.
    • Perishable or customized products.
  1. Process
    • Submit a return request to [Insert Contact Email / Portal].
    • Receive Return Authorization and instructions.
    • Ship the product to our designated return center.
    • Upon inspection, a refund or credit will be issued within 14 business days.
  1. Shipping Costs
    • Return shipping costs are borne by the customer unless the product is defective or incorrect.
  1. Defective / Incorrect Items
    • Notify us within 7 days with photographic proof.
    • We will offer replacement or refund after verification.

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退款与退货政策 – Lai Yi Biotech Limited

  1. 退换资格
    • 仅接受通过我们官方网站或电商平台购买的产品退款或退货。
    • 产品必须在收到后14个自然日内退回，且保持未开封及原始状态。
  1. 不适用情况
    • 已开封或使用过的产品。
    • 清仓或促销商品。
    • 易腐或定制类产品。
  1. 退货流程
    • 通过 [填写联系邮箱 / 退货入口] 提交退货申请。
    • 收到退货授权及相关指示。
    • 将商品寄回至我们指定的退货中心。
    • 经检验后，我们将在14个工作日内完成退款或发放积分。
  1. 运费说明
    • 除非商品存在缺陷或发错，否则退货运费需由顾客承担。
  1. 瑕疵 / 错发商品
    • 请在7天内提供照片证据并通知我们。
    • 核实后我们将提供换货或退款服务。